capy Casino & Sportsbook FAQ

Visit the capy login page and click the "Forgot password?" link. Enter the email address associated with your account. We will send a password-reset email to that address within a few minutes. Click the link in the email to open a reset form, enter your new password, and save the change. Your new password takes effect immediately. If you do not receive the reset email, check your spam or junk folder. If you still cannot access your account after resetting your password, contact capy support with your username and the email address on file so we can help you recover your account.

No. Each user may hold only one capy account. Creating multiple accounts under the same identity, email, phone number, or payment method violates our terms. If we detect duplicate accounts, we will close all linked accounts and withhold any balance. If you need a new account, close your existing one and wait before registering again — contact capy support to discuss your situation.

Log into your capy account and navigate to the Deposit section. Select your preferred payment method — online payment, e-wallet, or mobile banking. Enter the amount you wish to deposit (described in range terms, not exact minimums or maximums). You will be directed to your payment app, where you confirm the transaction. Once confirmed, the funds transfer to your capy wallet. Most local payment, online payment, and e-wallet deposits credit within minutes. If your deposit does not appear after several minutes, check your payment app to confirm the transaction went through, then contact capy support with your transaction reference number so we can investigate.

Withdrawal requests on capy are reviewed based on your account history and the amount. Small, routine withdrawals to previously used payment methods (e.g., mobile banking, local payment, online payment, or a bank account) typically process within hours. Larger withdrawals or requests from new accounts may take one to two business days while we verify your identity and transaction details. During Idul Fitri, Idul Adha, or Imlek, processing windows may extend slightly due to bank holidays. If your withdrawal remains pending longer than expected, contact capy support with your withdrawal ID. We will check the status and advise on next steps.

RTP stands for Return to Player. It is a theoretical percentage that describes how much of all money wagered on a slot game is expected to return to players over a long period. For example, a game with means that, statistically, 96 cents of every dollar wagered is returned to players as winnings over time. The remaining non-specific info is retained as the operator's margin. RTP is a long-term average and does not predict short-term results. Individual sessions may win or lose regardless of the RTP. Each slot game on capy displays its RTP in the game information or help menu. Different games have different RTPs — check the game details before you play.

Free bets and free spins are promotional offers that let you place sportsbook selections or spin slot games without risking your own balance. capy may award these offers to new accounts upon registration, during specific promotional windows, or as part of account loyalty rewards. Free bets and spins appear in your Account or Promotions section. Each offer has terms — for example, free spins may be valid only on specific slots, or free bets may expire within a set period. Any winnings from free offers are typically credited as bonus balance, which may have wagering requirements before you can withdraw. Always read the terms of each offer to understand what games it applies to and any conditions on conversion to cash.

To request deletion of your personal data from capy, contact our support team via email or live chat. Provide your username and a clear statement that you wish to delete your account and all associated personal information. capy will close your account and begin the data deletion process. Some data may be retained for legal, tax, or regulatory compliance purposes. Your request will be processed within the timeframe specified in our Privacy PolicyOnce your account is closed, you cannot reopen it — you would need to create a new account. If you have an outstanding balance, ensure it is withdrawn before requesting deletion.

You can contact capy support via live chat or email. For live chat, log into your capy account and click the support icon (usually in the bottom-right corner). Describe your issue, and a support agent will respond. For email, send your query to our support address with your username and a detailed description of the problem. Include any relevant transaction IDs, dates, or error messages. capy support aims to respond to all tickets within one business day. For urgent issues — such as account lockout or unauthorized access — mention "urgent" in your subject line so we prioritize your request. Keep copies of all support correspondence for your records.