capy Casino & Sportsbook Terms

These terms govern your access to capy's platform, account creation, deposits and withdrawals, game participation, and dispute resolution. We operate services in supported jurisdictions only. By accessing capy, you confirm that you meet all eligibility requirements and that your use complies with applicable local law in your jurisdiction.

This document outlines the core principles we enforce across our sportsbook, live-dealer tables, and slot games. We cover account responsibilities, payment processing, market settlement rules, bonus conditions, and the support channels available to you. Our commitment is to maintain clear, consistent procedures so every member understands their rights and obligations.

Read this document alongside our Privacy Policy and any bonus terms displayed at the time of your promotion. If you have questions about specific clauses, contact our support team via email or live chat during posted hours.

Account Eligibility and Opening

When you create a capy account, you affirm that you are of legal age in your jurisdiction and meet all regulatory requirements to access our services. We do not knowingly open accounts for individuals below the age of majority or in jurisdictions where our services are prohibited by law.

We require identity verification via Know-Your-Customer (KYC) procedures. During registration, you provide your full name, date of birth, email address, and residential address. We conduct automated checks against fraud databases and may request supporting documents — a national ID card, passport, or driver's license — to verify your identity. Rejected documents (blurry, expired, or incomplete) prompt a resubmission request at no cost to you. We complete most verifications within one business day.

Once verified, your capy account is fully activated. You may then deposit funds, place markets on Liga 1 fixtures or Piala AFF tournaments, play live-dealer tables such as Infinite Blackjack or VIP Roulette, or spin slot games. We reserve the right to decline account applications or suspend accounts that appear fraudulent or violate our policies.

Deposits, Withdrawals, and Payment Methods

capy accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. Each method carries standard processing timelines. E-wallet deposits (mobile banking, local payment, online payment) typically credit within minutes during business hours. Bank transfers may take longer, especially outside banking hours or during public holidays such as Idul Fitri or Idul Adha.

Withdrawal requests route funds back to the payment method you used to deposit, unless we approve an alternative method. Our compliance team reviews each withdrawal to confirm your account is in good standing and your requested amount does not exceed your balance. Approval typically completes within a standard business window. Once approved, the funds route to your chosen payment provider and credit to your personal account according to that provider's settlement schedule.

We do not charge capy surcharges on deposits or withdrawals. Payment providers may impose their own fees, which are beyond our control. We display applicable minimums and maximums for each payment method in the cashier at the time of transaction.

Market Settlement and Sportsbook Rules

On capy, sportsbook selections settle based on the official result once confirmed by the relevant league or governing body. For Liga 1 domestic fixtures, Piala Indonesia tournaments, and Piala AFF group-stage matches, we use official league announcements. For Champions League and international fixtures, we reference official UEFA or competition announcements. Settlement is automatic and immediate once the result is confirmed.

If a fixture is postponed, abandoned, or voided, our capy team assesses the situation against our published rules and either settles the market based on official statements or voids the selection and returns your stake. Disputed results are reviewed by our operations team, who may request additional documentation or clarification from the relevant authority. We aim to resolve settlement disputes within three business days.

Bonus Offers and Promotional Terms

We occasionally offer promotional bonuses — new-member welcome offers, reload bonuses, or tournament-specific promotions. Each promotion carries specific terms displayed in the capy platform at the time of offer. Bonus balance is credited separately from your cash balance and may carry wagering requirements or be restricted to specific game categories.

Bonus funds are non-transferable and cannot be withdrawn as cash. Unused bonus balance may expire according to the promotion's stated deadline. We reserve the right to modify or cancel promotions at any time. If you dispute a bonus credit or have questions about bonus terms, contact our support team for clarification.

Your Account Responsibilities

You are responsible for maintaining the security of your capy login credentials. Do not share your username or password with anyone. If you suspect unauthorized access to your account, contact capy support immediately so we can secure your account and review activity.

You are liable for all activity conducted via your account, including selections placed, game play, and deposits made. We do not reverse selections after they are confirmed or refund selections based on regret. Disputes over selection placement or settlement are reviewed based on our system logs and official match outcomes.

Dispute Resolution and Support

If you believe an error has occurred in your account — a missing selection, an incorrect settlement, an unexpected balance deduction, or a technical failure during play — contact capy support via email or live chat. We maintain detailed logs of all account activity and game outcomes. Our support team will investigate your complaint and provide a response within one to two business days.

If we identify an error on our side (for example, a payout that was calculated incorrectly due to a system fault), we will credit your account with the corrected amount. If the dispute cannot be resolved through standard support channels, we may escalate your case to our operations and compliance team for further review. Our goal is fair resolution based on our system records and published rules.

Jurisdiction and Legal Compliance

capy services are available only in jurisdictions where online gaming and sportsbook wagering are permitted by law. Users are solely responsible for confirming that their access to and use of capy complies with their own jurisdiction's legal requirements. We do not offer our services in jurisdictions where online wagering is prohibited.

If you access capy from a jurisdiction where our services are not permitted, you do so at your own risk. We reserve the right to suspend or close your account if we determine you are accessing from a prohibited jurisdiction. Any activity conducted from such a location remains your sole responsibility.

Limitation of Liability

capy operates the platform on an "as-is" basis. We do not warrant that our services will always be uninterrupted, error-free, or secure. While we maintain standard security practices, we cannot guarantee absolute protection against all unauthorized access or data breaches. To the extent permitted by law, capy and its operators are not liable for indirect, incidental, or consequential damages arising from your use of our platform.

Your use of capy is at your own risk. We encourage responsible account management — never bet more than you can afford to lose, verify all selections before confirmation, and reach out to our support team if you have concerns about your account activity.

Changes to These Terms

We may update these terms at any time. Changes take effect upon publication to this page. Continued use of capy after an update indicates your acceptance of the revised terms. We encourage you to review this document periodically so you remain informed of any changes to our policies.

Summary and Contact Information

capy operates a transparent platform where your account, deposits, withdrawals, and game outcomes are tracked consistently. We enforce clear rules on account eligibility, payment processing, market settlement, and dispute resolution. If you encounter any issue — a technical error, a settlement dispute, or a question about your account status — our support team is available to help.

These terms apply to all users of capy, regardless of location or deposit method. By creating and using your capy account, you agree to be bound by these conditions. If you do not agree with any part of these terms, do not use our platform.

For further information, please contact our support team or review our Privacy PolicyLegal Noticeand Frequently Asked QuestionsOur services remain available only where local law permits.