capy Platform Privacy Notice

This page describes what data we collect when you use capy and how we keep that information protected. We collect personal information to verify your identity, process your deposits and withdrawals, settle sportsbook markets, and provide customer support. Our commitment is to handle your data transparently and securely across all our services — sportsbook markets on Liga 1 and Piala AFF, live-dealer tables, slot games, and esports offerings.

We operate under jurisdiction-restricted access. Your data remains subject to our own security practices and applicable local regulations in your jurisdiction. This notice explains what we collect, how we use it, who has access to it, and what rights you have regarding your personal information.

If you have questions about our data practices, contact our support team or review our Terms & Conditions for additional policies.

What Data We Collect on capy

We collect personal data to create and manage your capy account. During registration, we require your full name, date of birth, email address, and residential address. We use these details for identity verification and account administration.

We also collect information about your activity on capy — which sportsbook markets you access, which live-dealer tables you join, which slot games you play, and your deposit and withdrawal history. We record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and others), the amounts transferred, and the dates and times of transactions. This information helps us manage your account, settle payments, and detect fraudulent activity.

When you contact our support team, we log your inquiries, our responses, and any documents you share with us (such as identity verification photos or payment confirmations). We retain these records for compliance and dispute resolution purposes.

How We Use Your Data on capy

Our primary use of your data is to deliver capy's services. We verify your identity to comply with Know-Your-Customer (KYC) regulations, process your deposits and withdrawals through local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment, settle your sportsbook selections on Liga 1 fixtures, Piala Indonesia tournaments, Piala AFF matches, and international competitions, and credit your account with slot game winnings or live-dealer payouts.

We also use your data to prevent fraud and comply with anti-money-laundering (AML) requirements. Our systems scan for suspicious patterns — unusual deposit amounts, rapid withdrawal requests, or activity inconsistent with your account history. If we detect potential fraud, we may freeze your account temporarily and contact you to confirm your identity.

We use your email and contact information to notify you of account activity, payment confirmations, and support responses. We do not use your data to send unsolicited marketing unless you have opted in to receive promotional communications.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to deliver capy's services. Our payment processors — the companies that operate e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and other payment methods — receive your payment information (name, account number, transaction amount, date) so they can process your deposits and withdrawals. These processors are contractually obligated to protect your data and use it only for payment processing.

We may also share aggregated, anonymized data with our analytics providers to understand how users interact with capy and to improve our platform. This aggregated data does not contain personal identifiers and cannot be traced back to you.

We do not sell or rent your personal data to third parties for marketing, advertising, or any other commercial purpose. We disclose your data to law enforcement or government authorities only when required by legal process or court order.

How We Protect Your Data on capy

We use industry-standard encryption (TLS / HTTPS) to protect data in transit. Your login credentials, payment details, and personal information are encrypted when transmitted between your device and our servers. We store sensitive data (passwords, payment information) in encrypted form at rest.

Our capy team restricts access to your personal data to employees and contractors who need it to service your account. All staff sign confidentiality agreements. We maintain access logs so we can audit who viewed or modified your data.

While we undertake standard security practices, no online system is completely secure. If we detect a data breach, we will notify affected users and take steps to mitigate harm.

Cookies and Tracking Technologies on capy

We use cookies to remember your login session, store your account preferences, and track your activity on capy. These cookies are stored on your device and transmitted to our servers when you visit our platform. Essential cookies are required for capy to function (session management, fraud prevention). Non-essential cookies help us analyze how you use the platform and improve performance.

You can control cookie settings in your browser. Disabling cookies may prevent capy from functioning properly, so we recommend keeping essential cookies enabled. Third-party analytics providers may place cookies on your device to help us understand user behaviour, but they cannot access your personal capy data.

Your Rights Regarding Your Data

You have the right to request a copy of the personal data we hold about you. Contact our support team and we will provide a summary of your account information, activity history, and any other data we store about you.

You have the right to request correction of inaccurate data. If your name, email, or address is incorrect in your capy account, contact support and we will update your profile.

You have the right to request deletion of your account. If you request account closure, we will deactivate your capy account and remove your personal data from active systems within a reasonable timeframe. We may retain anonymized or aggregated data for compliance purposes.

How Long We Keep Your Data

We retain your personal data for as long as your capy account is active. After you close your account, we retain data for seven years to comply with financial reporting and anti-money-laundering regulations. After this period, we delete or anonymize your personal information unless law requires us to retain it longer.

If we detect fraudulent activity on your account, we may retain your data indefinitely to prevent re-registration under false identities.

Jurisdiction and International Transfers

capy operates services in supported jurisdictions only. Your data may be transferred across borders as part of our normal operations. Our servers may be located outside Indonesia, Europe, or your country of residence. By using capy, you consent to your data being processed in locations determined by our operational and compliance requirements.

We comply with applicable data protection laws in the jurisdictions where we operate. If you have a concern about how your data is handled or believe we have violated your privacy rights, contact our support team immediately.

How to Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your personal information, contact our support team via email or live chat during posted hours. We will respond to privacy requests within ten business days.

For general capy inquiries, including questions about sportsbook markets on Liga 1 or Piala AFF, live-dealer tables, or payment methods like OVO and e-wallet, visit our FAQ or reach out to support. For legal inquiries, see our Legal Notice

This privacy notice is effective as of its publication date. We may update it at any time. Changes take effect immediately upon posting. Your continued use of capy indicates acceptance of the updated privacy practices.